Terms of Service

1.1 Eligibility Requirements

• You must be at least 18 years old or the age of majority in your jurisdiction
• You must have the legal capacity to enter into contracts
• You must provide accurate and complete information when creating an account
• You are responsible for maintaining the confidentiality of your account credentials

1.2 Updates to Terms

We reserve the right to modify, update, or change these Terms at any time without prior notice. Changes will be effective immediately upon posting on our website. Your continued use of our Services after any modifications constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically.

3.1 Permitted Use

You may use our Services for the following purposes:

• Personal, non-commercial use in accordance with these Terms
• Browsing our menu and placing legitimate food orders
• Creating and managing your account
• Communicating with our customer service team
• Participating in promotions and loyalty programs
• Providing feedback and reviews about our services

3.2 Prohibited Use

You are strictly prohibited from:

• Using our Services for any illegal, fraudulent, or unauthorized purposes
• Attempting to gain unauthorized access to our systems or other users' accounts
• Transmitting viruses, malware, or other harmful code
• Interfering with or disrupting our Services or servers
• Violating any intellectual property rights
• Harassing, threatening, or abusing our staff or other users
• Providing false, misleading, or incomplete information
• Using automated systems or bots to interact with our Services
• Attempting to reverse engineer or extract source code
• Reselling or redistributing our Services without authorization

4.1 Account Registration

To access certain features of our Services, you may be required to create an account. When registering, you must:

• Provide accurate, current, and complete information
• Maintain and update your information as necessary
• Choose a secure password and keep it confidential
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use

4.2 Account Security

You are solely responsible for maintaining the security of your account credentials. We are not liable for any loss or damage arising from unauthorized account access due to your failure to maintain security.

4.3 Account Termination

We reserve the right to suspend or terminate your account at any time for violation of these Terms or for any other reason we deem appropriate. You may also delete your account at any time by contacting our customer service team.

5.1 Menu and Product Information

We strive to provide accurate descriptions, prices, and availability information for all menu items. However, we reserve the right to:

• Modify menu items, prices, and availability without notice
• Correct errors in product descriptions or pricing
• Discontinue items due to seasonal availability or other factors
• Substitute ingredients when necessary for quality or availability reasons

5.2 Food Safety and Hygiene Standards

Glass nickel pizza is committed to maintaining the highest food safety standards:

• All food preparation follows local health department regulations
• We maintain proper temperature controls for all food items
• Our staff follows strict hygiene and sanitation protocols
• We regularly inspect and clean all equipment and facilities
• We comply with all applicable food safety certifications

5.3 Allergen Information and Dietary Restrictions

• Customers with severe allergies should exercise caution
• Please inform us of any allergies when placing your order
• We provide ingredient lists upon request
• You assume responsibility for communicating your dietary restrictions
• We are not liable for allergic reactions or dietary complications

5.4 Order Acceptance and Processing

Order processing follows these guidelines:

• All orders are subject to acceptance and availability
• We reserve the right to refuse or cancel orders at our discretion
• Order confirmation does not guarantee immediate preparation
• Preparation times may vary based on order volume and complexity
• We may contact you for order clarification or changes

5.5 Order Modification and Cancellation

Order changes are subject to the following policies:

• Modifications may be possible within 5 minutes of order placement
• Cancellations are accepted before food preparation begins
• No changes can be made once preparation has started
• Partial refunds may apply for cancelled items
• Contact our customer service immediately for any changes

5.6 Minimum Order Requirements

• Delivery orders may have minimum order amounts
• Minimum requirements vary by delivery zone
• Pickup orders have no minimum requirement
• Service fees may apply to orders below minimum thresholds

5.7 Food Quality Guarantee

We stand behind the quality of our food:

• All food is prepared fresh using quality ingredients
• Items are prepared according to established recipes and standards
• Temperature-sensitive items are maintained at proper temperatures
• If you're unsatisfied with food quality, contact us within 24 hours
• We reserve the right to investigate quality complaints

6.1 Delivery Zone Restrictions

• Delivery is available within designated zones around our location
• Delivery zones may change based on weather, traffic, or operational needs
• We reserve the right to refuse delivery to certain areas
• Delivery fees vary by distance and zone

6.2 Delivery Timing

• Estimated delivery times are provided at checkout
• Actual delivery times may vary due to weather, traffic, or order volume
• We are not liable for delays beyond our reasonable control
• Peak hours may result in longer delivery times
• We will notify you of significant delays when possible

6.3 Delivery Requirements

• You must provide accurate delivery address and contact information
• Someone must be available to receive the order
• Valid ID may be required for age-restricted items
• Delivery to secure buildings may require access codes
• Additional delivery instructions should be provided in advance

6.4 Temperature-Sensitive Item Handling

We take special care with temperature-sensitive items:

• Hot items are kept in insulated containers during transport
• Cold items are maintained at proper refrigeration temperatures
• Delivery personnel are trained in food safety protocols
• Items should be consumed promptly upon delivery
• We are not responsible for quality degradation after delivery

7.1 Payment Methods

We accept various payment methods including credit cards, debit cards, and digital payment platforms. All prices are in USD and include applicable taxes unless otherwise stated.

7.2 Payment Processing

• Payment is required at the time of order placement
• We use secure third-party payment processors
• Your payment information is encrypted and protected
• We do not store complete credit card information
• Additional verification may be required for large orders

7.3 Refunds and Credits

For detailed information about refunds, please refer to our comprehensive Refund Policy. Generally, refunds may be available for:

• Cancelled orders before preparation begins
• Quality issues reported within 24 hours
• Significant delivery delays beyond our control
• Items not delivered as ordered

8.1 Our Intellectual Property

All content, including but not limited to text, graphics, logos, images, software, and trademarks associated with Glass nickel pizza, is owned by us or our licensors and is protected by intellectual property laws.

8.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to use our Services for personal, non-commercial purposes. This license does not include the right to:

• Reproduce, distribute, or display our content for commercial purposes
• Modify or create derivative works
• Use our trademarks or logos without permission
• Remove or alter copyright notices

8.3 User Content License

By submitting content to our Services (reviews, photos, comments), you grant us a worldwide, royalty-free license to use, reproduce, modify, and display such content for our business purposes.

9.1 Your Responsibility

You are solely responsible for any content you submit, including reviews, photos, and comments. You represent that such content:

• Is accurate and truthful
• Does not violate any laws or third-party rights
• Is not defamatory, offensive, or inappropriate
• Does not contain viruses or harmful code

9.2 Content Moderation

We reserve the right to review, edit, or remove user content that violates these Terms or is otherwise inappropriate. We do not endorse or guarantee the accuracy of user-generated content.

10.1 Service Availability

We do not guarantee that our Services will be uninterrupted, error-free, or completely secure. Service interruptions may occur due to maintenance, technical issues, or circumstances beyond our control.

10.2 Third-Party Content

We are not responsible for third-party content, links, or services accessed through our platform. Such content is provided for convenience only and does not constitute endorsement.

10.3 Professional Advice

Any nutritional information or dietary suggestions provided are for general informational purposes only and should not be considered professional medical or dietary advice.

11.1 Excluded Damages

We shall not be liable for indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits or business opportunities
• Data loss or corruption
• Personal injury (except where prohibited by law)
• Emotional distress
• Third-party claims

14.1 Termination by Company

We may terminate or suspend your access to our Services immediately, without notice, for any violation of these Terms or for any other reason we deem appropriate.

14.2 Effect of Termination

Upon termination, your right to use our Services ceases immediately. Provisions that by their nature should survive termination shall remain in effect.

15.1 Applicable Law

These Terms are governed by the laws of the State of Kansas, United States, without regard to conflict of law principles.

15.2 Jurisdiction

Any legal disputes shall be resolved in the courts of Johnson County, Kansas, and you consent to the jurisdiction of such courts.

15.3 Dispute Resolution Process

Before filing any legal action, we encourage you to contact our customer service team to resolve disputes amicably. Most issues can be resolved through direct communication.

17.1 Entire Agreement

These Terms, together with our Privacy Policy and other policies referenced herein, constitute the entire agreement between you and Glass nickel pizza.

17.2 Severability

If any provision of these Terms is found unenforceable, the remaining provisions shall remain in full force and effect.

17.3 Waiver

Our failure to enforce any provision does not constitute a waiver of our right to enforce such provision in the future.

17.4 Assignment

We may assign these Terms without notice. You may not assign your rights or obligations under these Terms without our written consent.

17.5 Force Majeure

We are not liable for delays or failures due to circumstances beyond our reasonable control, including natural disasters, government actions, or other force majeure events.